Single software instance clients also enjoy a higher degree of attention from customer support. In respect to reliability and operation, Timecruiser knows how vital it is to serve the entire customer base from one software instance whereby if one client is experiencing operational issues, it may affect every client. CampusCruiser ensures the quality of each release and acts immediately to solve software issue so your campus stays connected.

TCC's monthly software release schedule places all clients on a synchronous release for updates and upgrades. Issues that affect performance are resolved in one upgrade. To compare, in the locally installed software situation, client issues can be a result or construed by the software vendor as a local event making maintenance and repair the client's responsibility. Thus it is deemed as "campus responsibility" to prove issues before the software vendor would take action. The period between releases provided by locally installed software vendor is also gauged on a longer timeframe and may lag behind the emerging needs of the client.